Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: November 2025
1. General Questions
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2. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store outside of Korea. However, we do offer free shipping within continental U.S. so you can try our products risk-free.

2. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@flyode.com 

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@flyode.com.